Hotel Digital Operations Assessment

1

Hotel Information

Hotel Name *

Contact Person Name *

Contact Email Address *

Phone Number *

Hotel Address *

Website URL (if any)

How do guests currently make reservations? *

Tick all the ways guests can book with you now (select as many as apply)

Walk-in (Guests come directly to reception)

Phone Call (Guests call to book)

WhatsApp (Messages on WhatsApp)

Email (Email requests)

Online Platform/Website (Through a booking website)

Social Media (Facebook, Instagram messages)

If guests book through an online platform or website, which one(s)?

Examples: Booking.com, Hotels.ng, Expedia, your own website, etc.

2

Room Details

Upload Room Pictures RECOMMENDED

Upload as many pictures as you want!
• Show each room type from different angles
• Include bathrooms, views, amenities
• Clear photos help us create better proposals
• You can upload up to 30 images, 10MB each

Drag & Drop Room Photos Here

or click to browse your files

JPG, PNG, WEBP Max 10MB each Up to 30 photos

Tip: More photos = Better understanding = More accurate proposal!

Room Types & Details

Add each room type you offer

3

Current Booking System

What system do you currently use for reservations? *

This helps us understand your starting point and decide the best approach

EasyDesk (Desktop software)

Excel/Spreadsheet (Manual tracking)

Paper Register (Physical logbook)

Online Platform (Web-based system)

Other (Please specify)

If using a software or online platform, what is its name?

Walk us through your booking process step-by-step *

Explain in simple terms - like you're telling a friend!
Start from when a guest first contacts you, to when they check in. For example:
"Guest calls us → We check book → Write their name → They pay deposit → We write receipt..."

Do you currently accept online payments? *

Yes - Automated (Guests pay online instantly)

Yes - Manual Transfer (Bank transfer with confirmation)

No (Cash/POS only at property)

Tell us about your current system

Your insights help us create the perfect solution - whether that's building from scratch or improving what you have

Would you like to keep using your current system? *

Yes, keep it (It works well for us)

No, replace it (Start fresh with new system)

Not sure yet (Advise me on best approach)

What do you LIKE about your current system?

Tell us what's working well - we'll make sure to keep those benefits in any new solution

What do you DON'T LIKE or find frustrating?

Be specific about pain points - this helps us design solutions that truly solve your problems

How would you prefer we work with your current setup? *

Integrate with current system

Keep what works, add online features that connect to it

Replace completely

Build a brand new system from scratch (we'll help migrate your data)

Hybrid approach

Keep backend system, add modern online booking front-end

Not sure - advise me

Recommend the best approach after reviewing my situation

4

Desired Online Features

Any other special features you'd love to have?

Tell us about anything else you wish you could do better or automate

5

Admin & Management Access

Who should be able to see and manage bookings? *

Choose who needs access to the booking system

Front Desk Staff Only

Reservations Officer Only

Hotel Manager Only

All of the above (Multiple staff members)

Should different staff have different levels of access?

For example: Manager can see everything and change prices, Front desk can only view and add bookings

Yes (Different staff, different access)

No (Everyone has same access)

Not sure yet (Advise me on best practice)

How should staff be notified when new bookings come in?

Tell us the best ways to alert your team about new reservations

6

Pricing & Budget

Estimated budget range for implementing the booking system *

₦100,000 – ₦300,000

₦300,000 – ₦600,000

₦600,000 – ₦1,000,000

Above ₦1,000,000

Preferred timeline for implementation *

Within 2 weeks

Within 1 month

Within 3 months

7

Additional Information

Any other comments, requests, or expectations?

Tell us anything else that would help us create the perfect solution for you

8

Attachments

Upload supporting documents (optional)

Upload rate cards, brochures, logos, or any other relevant documents

Drop documents here or click to browse

PDF, DOC, DOCX, XLS, XLSX, PNG, JPG • Max 10MB per file

Who should we contact for technical clarifications?

Position/Role

Get Your Custom Hotel Booking Solution

Welcome! Let's Get Started

What We'll Ask You:

Room Types & Details

Tell us about your current system

Assessment Submitted!