AI-Powered Support

HelpDesk System

Transform your customer support with AI-driven ticket management, automated responses, and intelligent routing that reduces resolution time by 60%.

60% Faster Response
3x More Tickets Handled
98% Customer Satisfaction

Powerful Features That Drive Results

Everything you need to deliver exceptional customer support

AI-Powered Routing

Automatically route tickets to the right agent based on content, urgency, and expertise required.

  • Natural language processing
  • Skill-based assignment
  • Priority detection

Smart Responses

AI suggests responses based on historical data and successful resolutions.

  • Response templates
  • Sentiment analysis
  • Auto-suggestions

Multi-Channel Support

Manage tickets from email, chat, social media, and phone in one unified platform.

  • Email integration
  • Live chat widget
  • Social media monitoring

Real-Time Analytics

Track performance metrics, identify trends, and optimize your support operations.

  • Custom dashboards
  • SLA monitoring
  • Team performance

Customer Portal

Self-service portal with knowledge base, ticket tracking, and community forums.

  • Knowledge base
  • Ticket status tracking
  • Community support

Workflow Automation

Create custom workflows to automate repetitive tasks and escalations.

  • Visual workflow builder
  • Trigger-based actions
  • Automatic escalations

How It Works

Simple setup, powerful results

1

Customer Creates Ticket

Via email, chat, phone, or portal

2

AI Analyzes & Routes

Categorizes and assigns to best agent

3

Agent Gets AI Assistance

Suggested solutions and responses

4

Issue Resolved Faster

Customer satisfied, insights captured

Seamless Integrations

Connect with your existing tools

Success Story

TechFlow Solutions
"iDeskHubs HelpDesk transformed our support operations. We're now handling 3x more tickets with the same team, and our customer satisfaction has reached an all-time high of 98%."
60% Reduced Response Time
3x Ticket Volume
98% CSAT Score
Read Full Case Study →

Simple, Transparent Pricing

Choose the plan that fits your needs

Starter

$49/agent/month
  • Up to 5 agents
  • 1,000 tickets/month
  • Email & chat support
  • Basic AI features
  • Knowledge base

Enterprise

Custom
  • Unlimited agents
  • Unlimited tickets
  • Dedicated support
  • Custom AI training
  • On-premise option
  • SLA guarantee

Ready to Transform Your Customer Support?

Join thousands of companies delivering exceptional support with iDeskHubs

No credit card required • Setup in minutes • Cancel anytime

Need help choosing?
Sarah - AI Assistant

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